T&T_Customer_M&C - Consultant | AEP - AJO | Bengaluru

Job description

**T\&T_Customer_M\&C - Consultant \| AEP - AJO \| Bengaluru** • **Job requisition ID** : 109332 • **Location**: Bengaluru • **Entity**: Deloitte Touche Tohmatsu India LLP **The team** Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer **Key Responsibilities:** We are looking for a highly skilled Senior Adobe Journey Optimizer (AJO) Mobile Developer/Consultant with 3 years of experience in mobile marketing, customer engagement, and Adobe Experience Cloud technologies. The ideal candidate will have expertise in implementing and optimizing mobile-first customer journeys using Adobe Journey Optimizer, Adobe Experience Platform (AEP), and Adobe Experience Platform Mobile SDK. The role involves designing personalized, real-time mobile experiences through push notifications, in-app messaging, deep linking, and event-driven journey orchestration. * Design, develop, and implement mobile customer journeys using Adobe Journey Optimizer (AJO). * Configure and manage mobile engagement campaigns, including push notifications, in-app messages, and app lifecycle communications. * Integrate Adobe Journey Optimizer with Adobe Experience Platform (AEP) and Adobe Experience Platform Mobile SDK. * Configure and manage mobile messaging channels for iOS and Android applications. * Implement event-driven customer journeys using mobile behavioral events and real-time customer data. * Design personalized mobile experiences using customer profiles, segmentation, decision management, and offer personalization. * Collaborate with mobile application development teams to integrate Adobe Mobile SDKs and configure event tracking. * Implement deep links, rich push notifications, actionable notifications, and personalized in-app experiences. * Develop and maintain mobile event schemas, identities, datasets, and profile attributes within Adobe Experience Platform. * Integrate Adobe solutions with external APIs, CRM systems, customer data platforms, and third-party messaging providers. * Monitor mobile campaign performance and optimize customer journeys based on engagement metrics and business KPIs. * Troubleshoot mobile messaging delivery issues, SDK integrations, and journey execution failures. * Create technical documentation, solution designs, and implementation guides. * Mentor junior team members and provide technical leadership throughout project delivery. * Participate in Agile development processes, including sprint planning, reviews, and retrospectives. **Adobe Technologies:** * Adobe Journey Optimizer (AJO) * Adobe Experience Platform (AEP) * Adobe Experience Platform Mobile SDK * Adobe Experience Platform Data Collection (Tags/Launch) * Adobe Analytics * Adobe Experience Manager (AEM) (preferred) * Adobe Target (preferred) **Mobile Technologies:** * Mobile Push Notifications * In-App Messaging * Mobile App Personalization * Deep Linking * Rich Push Notifications * Mobile Lifecycle Campaigns * Push Token Management * Firebase Cloud Messaging (FCM) * Apple Push Notification Service (APNs) * Mobile Event Tracking **Technical Skills:** * Experience Data Model (XDM) * Real-Time Customer Profile * Identity Service * Segmentation Service * Decision Management * Offer Decisioning * Journey Orchestration * REST APIs * JSON * JavaScript * SQL * Postman * Git * CI/CD pipelines **Mobile Development Knowledge:** * Android application lifecycle * iOS application lifecycle * Mobile SDK integration * Mobile app testing and debugging * Event instrumentation * Mobile analytics implementation **Required Qualifications:** * 3 years of hands-on experience with Adobe Journey Optimizer. * Strong experience implementing Adobe Experience Platform Mobile SDK. * Experience configuring mobile messaging channels using APNs and Firebase Cloud Messaging (FCM). * Hands-on experience integrating Adobe solutions with native iOS and Android applications. * Experience with customer journey orchestration and real-time personalization. * Strong understanding of customer data platforms (CDPs), mobile engagement strategies, and omnichannel marketing. * Experience working in Agile/Scrum environments. **Preferred Qualifications:** * Adobe Certified Professional or Expert certification in Adobe Journey Optimizer and/or Adobe Experience Platform. * Experience with Adobe Campaign, Adobe Target, or Adobe Analytics implementations. * Familiarity with mobile attribution and analytics tools. * Experience with customer identity and consent management. * Knowledge of privacy regulations such as GDPR, CCPA, and mobile privacy best practices. * Experience delivering enterprise-scale mobile engagement solutions. **Soft Skills:** * Strong analytical and problem-solving skills. * Excellent verbal and written communication. * Ability to lead technical discussions with business and engineering teams. * Strong collaboration and stakeholder management skills. * Ability to mentor junior developers and guide implementation best practices. * Self-driven with the ability to manage multiple priorities in a fast-paced environment. **Nice-to-Have:** * Experience with React Native, Flutter, or other cross-platform mobile frameworks. * Knowledge of Swift, Objective-C, Kotlin, or Java. * Experience with data platform. * Familiarity with CRM. * Experience with mobile experimentation and A/B testing. **Key Competencies:** * Adobe Journey Optimizer (AJO) * Adobe Experience Platform (AEP) * Adobe Experience Platform Mobile SDK * Mobile Push Notifications * In-App Messaging * Real-Time Personalization * Omnichannel Customer Engagement * Mobile Journey Orchestration * Customer Data Platform (CDP) * Decision Management * Offer Personalization * Mobile Analytics * API Integration * Event-Driven Architecture * Technical Leadership * Agile Delivery **Location and way of working:** * Base location: Bengaluru / Hyderabad /