Talent Acquisition - Processor

Job description

**Talent Acquisition - Processor** **Mandatory Requirements (How to generate your** **EPCN)** **EPCN number is mandatory for eligibility of the interview** - **Step 1: Visit** **https://ibegin.tcsapps.com/candidate/register** - **Step 2: Click to login** - **Step 3: Click New user (Register with us)** - **Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details)** - **Step 5: Once completed, your TCS no. will be generated which starts from** **EP2025XXXX.** - **Step 6: You will receive the** **EP number on your personal e-mail ID.** **Job Summary** We are seeking an Oracle Recruitment Module Support Analyst to join our team in Hyderabad. The ideal candidate should have hands-on experience working with the Oracle Recruitment module and a good understanding of the end-to-end Talent Acquisition process. The role involves providing functional support, resolving user tickets, and ensuring the smooth operation of recruitment-related activities within Oracle. **Key Responsibilities** - Provide Level 1 functional support for the Oracle Recruitment module. - Manage, troubleshoot, and resolve tickets related to recruitment processes within agreed SLAs. - Analyse reported issues, perform initial troubleshooting, and escalate complex issues when required. - Support business users with Oracle Recruitment module functionality and process-related queries. - Monitor ticket queues and ensure timely resolution of incidents and service requests. - Work closely with functional and technical teams to resolve application issues. - Maintain documentation for recurring issues, resolutions, and standard operating procedures. - Ensure compliance with organizational processes and support quality standards. **Required Qualifications** - Bachelors degree in any discipline **Experience Requirements** - 14 years of experience working with the Oracle Recruitment module. - Good understanding of the end-to-end Talent Acquisition lifecycle, including requisition creation, candidate management, interview scheduling, offer management, and hiring processes. - Experience handling support tickets in Oracle Recruitment or Oracle HCM Recruitment modules. - Strong analytical and problem-solving skills. - Good communication and stakeholder management skills. - Ability to work independently in a fast-paced support environment. - Willingness to work in a night shift. **Key Skills & Competencies** - Employee/candidate-centric mindset - Strong verbal and written communication skills (US stakeholders) - Basic understanding of US recruitment lifecycle and compliance - Good organizational and coordination skills - MS Office (Excel, Outlook) proficiency - Attention to detail and accuracy **Tools & Systems** - Applicant Tracking Systems: Workday, Taleo, or SuccessFactors (preferred) - ServiceNow or similar ticketing tools - MS Office Suite **Stakeholder Interaction** - Candidates (US-based) - Recruitment teams and coordinators - Hiring managers (as needed) - HR operations teams **Success Metrics / KPIs** - SLA adherence for query resolution - Candidate experience and satisfaction scores - Accuracy and quality of responses - Ticket resolution time - Compliance adherence **Language Requirements** - Fluent English (mandatory)