TCS_F2F_ServiceNow CMDB Developer

Job description

**Role & responsibilities** Job Description **ServiceNow CMDB & Discovery Developer** **Location : Chennai** **Job Summary** Responsible for implementing, troubleshooting, and enhancing ServiceNow CMDB and Discovery modules, managing integrations, and ensuring system reliability through proactive maintenance and upgrades. **Essential Functions** - Analyze, troubleshoot, and resolve incidents for ServiceNow applications. - Determine root cause (configuration vs defect) and provide corrective actions/workarounds. - Deploy application upgrades, fixes, and perform operational maintenance. - Respond to system health alerts and execute scheduled tasks. - Conduct audits for preventive maintenance and report status. - Adhere to ITIL guidelines for Incident, Problem, and Change Management. - Drive high-priority incidents to closure and document root cause analysis. - Provide break-fix resolutions, create scripts, resolve performance issues, and implement small enhancements. - Customer management and effective call handling. **Analytical & Decision-Making** - Apply standards, tools, and methods appropriately. - Demonstrate systematic problem-solving and clear communication. - Plan, schedule, and monitor work to meet deadlines. - Rapidly absorb new technical/business information and apply effectively. **Knowledge & Skills** - **3+ years hands-on development** in CMDB and Discovery modules. - Strong JavaScript skills; experience with notifications, email scripts, events, scheduled jobs. - Familiarity with ServiceNow forms, UI policies, client/server scripts, Glide APIs. - Integration experience (REST API, SOAP, LDAP, SSO) via MID Servers. - Knowledge of ITSM processes (Incident, Problem, Change). - Experience with workflows, catalog items, record producers, and reporting. - Ability to troubleshoot Windows servers, networking concepts, and security. - Hands-on with data sources, import sets, ACLs, update sets, and instance upgrades. **Preferred Qualifications** - ServiceNow Certified Systems Administrator. - ServiceNow Implementation Specialist (CMDB/Discovery). - ITIL V3/V4 Foundation Certification. - Strong communication and presentation skills **Preferred candidate profile**