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Role Summary We are looking for an experienced **ERP AMS (Application Management Services) Consultant** to provide post-implementation support, maintenance, enhancement, and continuous improvement for enterprise ERP applications. The candidate will be responsible for incident resolution, service request fulfillment, user support, system monitoring, and ensuring business continuity across ERP platforms. Key Responsibilities - Provide L2/L3 support for ERP applications in production environments. - Manage incidents, problems, service requests, and change requests within SLA timelines. - Analyze and troubleshoot ERP-related issues across functional and technical areas. - Coordinate with business users, project teams, and third-party vendors for issue resolution. - Perform root cause analysis (RCA) and recommend preventive actions. - Support ERP enhancements, releases, patches, and upgrades. - Prepare functional and technical documentation, SOPs, and knowledge articles. - Monitor ERP system performance and recommend improvements. - Participate in testing activities including SIT, UAT, and regression testing. - Ensure compliance with ITIL processes and organizational governance standards. Required Skills - Hands-on experience in **ERP AMS Support**. - Strong understanding of ERP modules such as: - Finance & Accounting (FICO) - Procurement & Supply Chain - Inventory Management - Sales & Distribution - Manufacturing / Production Planning - HR / Payroll - Experience in incident, problem, and change management. - Exposure to ITSM tools such as ServiceNow, Jira, Remedy, or BMC. - Ability to analyze business processes and troubleshoot application issues. - Understanding of ERP integrations, workflows, and reporting. Preferred ERP Platforms - SAP S/4HANA / ECC - Oracle ERP Cloud / EBS - Microsoft Dynamics 365 - Infor / IFS / NetSuite - Other enterprise ERP solutions Qualifications - Bachelor's degree in Engineering, Computer Science, Information Technology, or related field. - ERP certification preferred. - ITIL Foundation certification is an added advantage. Experience - 4-10 years of ERP Application Support / AMS experience. - Experience supporting global ERP users and business processes. - Exposure to ERP implementation, rollout, or enhancement projects preferred. Soft Skills - Strong analytical and problem-solving skills. - Excellent stakeholder management and communication abilities. - Ability to work in a fast-paced support environment. - Customer-focused mindset with strong ownership and accou