Tcs Hiring For Service Delivery Manager

Job description

**Role & responsibilities** - Hands on experience in IT Infrastructure Services with a proven track record of handling big IT Infrastructure environment. - Good knowledge and experience of Datacenter services, EUC or Service Desk - Good understanding of ITIL processes - Experience in transition management with proven record of transition services from incumbent - Handle team of more than 100 plus associate - Customer Management - Good English communication skills both written and verbal - Exp in creating new solutions and proposals for customers in IT Infra domain. - Good experience in Project Management. Drive independently at least one transformation project. - Good understanding of Project finance. Track revenue and cost.. **Preferred candidate profile** - Customer handling and escalation management - Team Management - Team Appraisals and Dispute management - Contract management - Required to work in 24\\*7 support pattern - Coordinate with various teams for operational effectiveness. - Internal compliance of the team - Manage account finance (PnL). Project and track revenue of the account - Promote automation and AI in respective support towers - Work on new business proposals for the customer