Tcs hiring For Service Desk Solution Architect-pre sales

Job description

TCS hiring for Service Desk solution architect-pre sales Location: Bangalore Experience: 8-12 Must have: - Architect **AI-first / GenAI-enabled Service Desk solutions** using: - Virtual agents, agent assist, conversational AI, and automation - AI-led triage, resolution guidance, ticket summarization, and knowledge creation - Self-help, self-heal, and contact deflection use cases - Define **practical GenAI adoption** across the Service Desk lifecycle, ensuring: - Measurable productivity, SLA, and experience improvements - Alignment to enterprise security, data privacy, and responsible AI standards