Tcs hiring Major Incident Management For Chennai

Job description

**Job Requirements\\*** - **ITIL V3/ ITIL V4 Foundation, Proficiency in Written and Verbal communication is Must.** **Key Responsibilities\\*** - Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process - Responsible for communicating with the Incident Process Owner - Point of contact for all Major Incidents - Responsible for the effective implementation of the "Incident Management" process and carries out the respective reporting procedure. - Represent the first stage of escalation for Incidents - Monitor the workload per Tier 1 Analyst - Monitor the incidents to ensure that the Service Level Agreement is respected - Identify, initiate, schedule and conduct incident reviews - Ensure the closure of all resolved and end-user confirmed Incident records - Provide guidance to the Incident Process Coordinators - Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable. - Participate in weekly on-call rotation