Tcs hiring Service Now Administrator For Chennai

Job description

Role\\*\\***Service Now Administrator** Required Technical Skill Set\\*\\* - ITIL framework - ServiceNow ITSM modules - UI Policies, Business Rules, Notifications - Basic understanding of: - JavaScript - HTML/CSS (for form and UI adjustments) **Desired Competencies (Technical/Behavioral Competency)** **Must-Have\\*\\*** **(Ideally should not be more than 3-5)** **Platform Administration** - Perform day-to-day administration of the ServiceNow platform including users, groups, roles, and access controls. - Monitor platform health, system logs, and performance to ensure high availability and stability. - Manage instance upgrades, patching, and hotfix validation in coordination with stakeholders. **Configuration & Customization** - Configure and maintain **UI Policies, Business Rules, Client Scripts, and Workflows** to meet business requirements. - Support enhancements and minor customizations without impacting out-of-box functionality. - Maintain forms, lists, views, notifications, and SLAs. **ITSM Module Support** - Administer and support core ITSM modules: - Incident Management - Problem Management - Change Management - Request Fulfilment - Ensure workflows and lifecycle states align with ITIL standards **User & Operational Support** - Provide L2/L3 support for ServiceNow-related incidents and service requests. - Troubleshoot platform issues and coordinate with ServiceNow developers or vendor support when required. - Act as a point of contact for ServiceNow-related operational issues. - **Testing & Deployment** - Validate and test new enhancements, fixes, and development stories during sprint cycles. - Support UAT, regression testing, and production deployments. - Ensure proper documentation and knowledge transfer. - **Governance & Compliance** - Ensure adherence to internal change, security, and access control policies. - Maintain audit logs, configuration documentation, and SOPs. - Support compliance, audit, and reporting requirements. **Good-to-Have** **Technical Skills** - Strong hands-on experience as a **ServiceNow Administrator** - Good knowledge of: - ITIL framework - ServiceNow ITSM modules - UI Policies, Business Rules, Notifications - Basic understanding of: - JavaScript - HTML/CSS (for form and UI adjustments) **Process & Tooling** - Experience working in ITIL-based support environments - Familiarity with Agile / Sprint-based delivery models - Experience in incident, problem, and change coordination **Certifications (Preferred)** - ServiceNow System Administrator (CSA) - ITIL Foundation **Soft Skills** - Strong problem-solving and analytical skills - Good communication and stakeholder coordination abilities - Ability to work in a 24x7 or on-call support environment (if required) - Attention to detail and documentation discipline