Tcs Hiring-ServiceNow ITOM developer

Job description

**Desired Competencies (Technical/Behavioral Competency)** **Must-Have** **Technical Comptency** - Experience of ITOM suite (CSDM/CMDB /Discovery/Service Mapping/Event Management) within ServiceNow - Basic Knowledge in Cloud Fundamentals, Windows/Unix admin skills - Intermediate knowledge and ability of understanding Infrastructure environment setup (Server/Network/Storage/etc.) - Good understanding in Monitoring tool - Knowledge and experience with base platform & reports - Good experience in Scripting & RegEX (JavaScript, Unix Shell scripting and Windows scripting and PowerShell) - Experience in integration using REST API / SOAP / any other technology - Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing - Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability - Must be ServiceNow Certified Systems Administrator - Should possess knowledge in Agile/Scrum methodology - Basic knowledge with ITIL/industry standards - Knowledge of software development lifecycle (SDLC) **Behavioral competency** - Effective communication skills with both non-technical and technical audiences (verbal and written) - Excellent Interpersonal skills to work with the project team members collaboratevily - Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives) **Good-to-Have** - ITIL V3/V4 foundation certification - Preferred to have Discovery, Event management, Service mapping certification **Responsibility of / Expectations from the Role** - Understand the given application requirements (or User Stories) Understand and follow the Best Practices and Standards/Guidelines for development - Participate in the Daily stand-up meetings and understand the changes proposed on the requirements / user stories - Must be self-directed and detail oriented in completing assigned tasks in an effective manner, meeting designated standards and criteria - Responsible for the code quality of assigned tasks - Perform Unit Testing and do documentation as required Provide support to the users during the User Acceptance Testing - Provide any required training to the users on the user stories - Knowledge and ability to configure, manage and maintain MID servers - Proficient in configure & maintain credentials and working with command line console - Ability and knowledge in Discovery Schedules & troubleshoot with device owners - Knowledge to implement Cloud & Tag based discovery - Ability to communicate & gather requirements from application teams to build Service Map - Customize/Develop IRE rules, Script Includes, Business Rule, Schedule Jobs, Patterns, Probes & Sensors - Maintains event management integrations and application - Proficient in configure/modify Event Rule, Field Mapping, Alert Management rule & flows (Flow Designer) - Ability to configure de-duplication & correlation rule - Configure and customize Report & Dashboard - Co-ordinate with Infrastructure/Application team for requirement and trouble shooting