Tcs is hiring For Incident Management in Noida on 8th Aug 26

Job description

**Job Role:** Major Incident Management **Location:** Noida **Experience:** 6-12 Years **Key Responsibilities** - Manage and coordinate Major Incidents (P1/P2) from identification to resolution. - Lead incident bridge calls and coordinate with cross-functional technical teams. - Ensure timely communication to business stakeholders and leadership teams. - Drive service restoration efforts and minimize business impact. - Monitor incident progress and ensure SLA compliance. - Conduct post-incident reviews and facilitate Root Cause Analysis (RCA). - Identify recurring issues and work with teams to implement preventive measures. - Maintain incident records, reports, and operational documentation. - Support continuous improvement initiatives within Incident Management processes. **Required Skills** - 6-12 years of experience in IT Operations, Service Management, or Incident Management. - Strong experience handling Major Incidents in a 24x7 production environment. - Good understanding of ITIL Incident Management processes. - Experience managing stakeholder communications during critical incidents. - Ability to coordinate with multiple technology teams under high-pressure situations. - Strong problem-solving, analytical, and decision-making skills. - Excellent verbal and written communication skills. Thanks mohamedzainab.siddiqha@tcs.com