TCS_Virtual Interview: ServiceNow || 18th June ||

Job description

**Role : ServiceNow** Exp range: 4-8 years Location: Pan India Virtual Interview date: 18th June 26 (Thursday) Job Description: **Must-Have** **Technical Competency** - Proven experience designing and implementing Conversational Catalog solutions using ServiceNow Virtual Agent and Now Assist. - Strong understanding of ServiceNow Service Catalog, Request Management, and Flow Designer. - Experience of ITOM suite (CMDB /Discovery/Service Mapping/Event Management) within ServiceNow - Basic Knowledge in Cloud Fundamentals, Windows/Unix admin skills - Intermediate knowledge and ability of understanding Infrastructure environment setup (Server/Network/Storage/etc.) - Experience with topic flow design, dialog creation, NLU training, and contextual triggers. - Hands-on experience integrating Virtual Agent with external systems or back-end workflows. - Excellent knowledge of JavaScript, Glide API, REST APIs, and ServiceNow scripting. - Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent - Ability to configure ServiceNow ITSM applications in alignment with approved design plans - Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing - Certified ServiceNow CSA (Certified System Administrator) and preferably CAD, CIS-Virtual Agent, or other ServiceNow certifications. - Exceptional problem-solving and communication skills. **Behavioral competency** - Effective communication skills with both non-technical and technical audiences (verbal and written) - Excellent Interpersonal skills to work with the project team members collaboratively - Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives) **Good-to-Have** - ServiceNow Implementation Specialist certification - ITIL V3/V4 foundation certification - Java developer certification