Team Lead Caller

Job description

**Your Key Responsibilities:** - Manage and lead a team of 78 Customer Outreach Executives to achieve daily, weekly, and monthly targets - Monitor team performance across lead conversion, productivity, quality, and revenue contribution - Conduct regular coaching, feedback sessions, and call audits to improve individual and team performance - Ensure adherence to calling standards, scripts, and quality benchmarks - Drive high-quality lead generation and ensure accurate qualification before handover to sales/design teams - Track key metrics and prepare performance reports, dashboards, and insights - Collaborate with internal stakeholders to ensure smooth lead flow and conversion journey - Stay updated on market trends, real estate, and interior design insights to guide the team effectively - Foster a high-performance, accountable, and positive team culture - Take ownership of targets in a six-day work environment **Experience & Education** - 4-6 years of experience in outbound sales with at least 12 years in a team handling role - Proven experience in managing target-driven sales teams - Strong leadership, coaching, Attrition and team and management skills - Excellent communication, problem-solving, and decision-making abilities - Strong understanding of sales funnels, lead qualification, Team productivity and efficiency levels and conversion metrics - Ability to analyze data and drive performance improvements