Team Lead CRM

Job description

**Job Description:** **Location:** Mumbai (Goregaon) **Working Days:** Monday - Saturday **Time:** 9:30AM - 6:00PM **Role:** Team Lead CRM **Roles & responsibilities of a CRM :** - Representative of DTDC in front of clients ensuing revenue growth MoM & QoQ - Gaining SOW from the existing accounts - Being a team player, hand holding team & enabling them to upsell-cross sell & achieve their KRA - Person will be responsible for retaining the clients & growing their client base by ensuring minimum churn - Play hiring manager role & hire good candidates & guide team by being their mentor - Cross functional day to day interaction with ops, commercial, IT team etc. - Responsible for helping the collection team by engaging into reconciliation & collecting the outstanding before the credit period. - Identify gaps & scope of improvements in the process & panels & take up with the development team for execution - Sharing inputs over network expansion, evaluating competitor's presence in the market & build strategies to improve - Streamlining data collection process & modifying dashboards for better data visibility & automating process to reduce manual efforts - Proposing several team motivational activities **Requirements :** - Active listener with strong written & verbal communication skills - Team worker with ability to manager & lead manpower - Training & Mentoring - Public speaking & presentation skills - Strategic Planning & analytical skills - Proficient with MS office - Loss & revenue prevention skills - Cost optimization - Upselling - Cross selling skills - Conflict resolution & problem solving skills - Process improvement & business development skills