Team Lead - Domestic - Chennai

Job description

**Role: Team Lead Operations** **Industry: BPO Process: Inbound customer service** **Notice Period: Only Immediate joiners to 30 days' notice** **5 *days working with 24/7 rotational shift.*** - **Looking a candidate with overall Minimum 2-8 years of experience in those as a Team Lead for Domestic Voice Process should be at least 1.5 years on paper.** - **E-Commerce Domain Experience - Added advantage.** - **Good communication and Strong Team Handling skills.** - **KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT.** - **Graduation - Mandate** - **Should have prior experience of handling Voice Process.** - **Responsible for meeting the SLA targets** - **Excellent real time management skills** - **Ensure schedule adherence and create an encouraging team environment.** **Interested can share resume on - Pavithras19@hexaware.com**