Team Lead/ Senior Manager

Job description

Hi! We are hiring for the role of Senior Manager Operations. Eligibility: - Graduate - 2–3 years of on-paper experience as a Team Lead - Experience in Insurance Sales Key Responsibilities: - Lead and manage a team of 10–20 CSRs - Drive sales, productivity, quality, and customer experience KPIs - Coach, mentor, and develop team members - Manage stakeholder communication and daily operations - Analyze MIS and take real-time business decisions If your profile matches the above, I'd be happy to connect and share more details about the opportunity.