Team Leader - Maps

Job description

**Role & responsibilities** **1. Operational & SLA Management** - Manage a team of data evaluators to consistently meet or exceed contractual SLAs, KPIs, and KRAs (e.g., accuracy, throughput & quality scores). - Maintain operational efficiency and effectiveness across all geospatial and GEN AI evaluation workflows. - Monitor daily team performance, and implement targeted action plans to closure. **2. Quality, Policy & Stakeholder Engagement** - Partner closely with Quality Control (QC), Policy Engagement, and Product teams to align operational output with evolving mapping policies and ground-truth standards. - Manage metrics and enhance their utility by establishing strong correlations between data quality scores and overall user/customer satisfaction. - Conduct pre-emptive and predictive analysis to reduce error recurrence and shift operations toward proactive issue prevention. **3. Continuous Improvement & Innovation** - Lead Root Cause Analysis (RCA) efforts and foster a strong, data-driven deep-dive culture within the team. - Identify workflow bottlenecks, policy ambiguities, and optimization opportunities; collaborate with engineering and technical teams to develop automated solutions. - Drive workflow and policy change management seamlessly across the team. **4. People Management & Development** - Manage team performance through continuous feedback and individualized coaching. Drive skill enhancement through structured knowledge sharing, cross-training on specialized mapping toolsets, and project rotations **Preferred candidate profile** - **Education:** Bachelors degree in Geography, GIS, Science, Engineering, Commerce, Management, Computer Science, or a related field. - **Experience: 5+ years of experience in Google operations(Maps & COMO) or data evaluation environments, including at least 2 years of direct team management experience.** - **Geospatial / Maps Domain Knowledge:** Strong understanding of spatial/geographic concepts, Points of Interest (POI) data, and location-based data quality standards. - **GenAI & Evaluation Familiarity:** Experience with human-in-the-loop (HITL) evaluation frameworks, LLM/GenAI prompt testing, or data annotation pipelines is highly desirable. - **Analytical Skills:** Demonstrated capability in data-driven decision-making, RCA methodologies, and metric tracking (Excel/Sheets, SQL, or dashboarding tools). - **Communication:** Excellent verbal and written communication skills for cross-functional stakeholder alignment. **Note: ON PAPER TEAM LEADER Experience is mandatory.** If you are interested please share your resume to swathy.k2@cognizant.com Please do not apply if you dont have team leader experience