Team Leader/ Sr. Team Leader - Home Collection

Job description

**Role & responsibilities** : The Team Leader - Home Collection will be responsible for; overall daily service operations and develop local business channels. Will be responsible to manage customer complaints, staff hiring and development, outbound call centre, and vendor/franchise for the territory/geography to achieve projected revenue. - Meet the operational metrics with the target KPIs to ensure daily service delivery & ensure adherence to daily operations-related SOP. Build capacity and manage the territory operations. - Identify prospective home collection local business channels, develop and implement effective sales strategies for the given territory: increase in customer database & sales growth - Build & streamline process for vendor and franchise management - Hire new staff, review and oversee team's performance efficiency. Motivate and engage team for higher performance - Train and develop new and existing staff as per the requirement - Manage the customer experience proactively and resolve customer complaints/issues. Improve NPS for work area - Responsible for territorys billing & account settlement - Responsible for running the BTL programs, Freelance scaleup - Manage the outbound call centre to generate revenue for the region **Preferred candidate profile** : - Thorough knowledge and expertise in Operations & sale handling - Detail understanding & knowledge of new technology and digital platforms - Demonstrable experience leading and managing teams, city operation - Outstanding communication & interpersonal skills