Team Leader - Tele Collections

Job description

**Job description** Job Title: Team Lead Collections Location: Pune **Role Overview** We are seeking an experienced and results-driven Team Lead Collections to manage a team of collection executives responsible for driving recoveries, minimizing delinquencies, and ensuring adherence to collection policies and regulatory guidelines. The ideal candidate should have strong people management skills, a data-driven approach, and experience in collections within Banking, NBFC, FinTech, or BPO environments. **Key Responsibilities** - Lead and manage a team of Collection Executives to achieve monthly recovery and resolution targets. - Monitor daily collection activities, productivity, and portfolio performance. - Conduct regular performance reviews, coaching sessions, and feedback discussions. - Ensure timely follow-up on delinquent accounts through calls and other approved collection channels. - Track key collection metrics such as PTP, RPC, roll rates, recovery %, and delinquency buckets. - Handle escalated customer cases and ensure resolution within defined timelines. - Ensure compliance with regulatory requirements, company policies, and collection guidelines. - Analyze collection trends and identify opportunities to improve team performance. - Coordinate with Operations, Quality, Training, and other stakeholders to drive process improvements. - Prepare and share daily, weekly, and monthly MIS reports with management. **Eligibility Criteria** - Graduate in any discipline. - 48 years of experience in Collections, Recoveries, or Debt Management. - Minimum 2 years of experience managing a collections team. - Experience in Personal Loans, Credit Cards, Consumer Finance, BNPL, or other retail lending products. - Strong understanding of collection strategies, delinquency management, and recovery processes. - Good analytical, reporting, and stakeholder management skills. - Proficiency in MS Excel and MIS reporting.