Team Leader

Job description

Job description: Job Description Hiring for Team Leader- Finance Assistance role in Pune Loan Servicing experience is must while Collections experience is good to have. Leadership experience in Team management. Experience of working within a regulated, banking or financial services environment is desirable with expertise in /Motor/Asset Finance/Lending. Role and responsibility: • Lead, manage, and support a team of non‑voice  back‑office executives. • Ensure daily productivity, SLA adherence, and balanced queue management. • Act as the first line of supervision and control for all work completed by the team. • Ensure strict adherence to SOPs, regulatory requirements, and internal controls. • Identify quality defects, conduct root cause analysis (RCA), and drive corrective actions. • Conduct daily huddles, one‑to‑ones, and performance reviews. • Liaise with UK onshore teams, SMEs, QA, and Operations Managers. Identify process inefficiencies, risks, or bottlenecks and propose improvements. • Team mentoring and coaching individual associates who may fall below desired performance. Handle first level escalations on process issues that cannot be resolved by agents. • Monitor random cases to improve quality, minimizing errors and track operative performance. • Maintain a strong knowledge of products and services for customers that we are servicing. -UK Shift • IMMEDIATE JOINER ONLY • Pune • Work from office only • - One way cab facility Interested candidates please share updated resume on shrenika.thube@wipro.com shrenika.thube@wipro.com