Team Manager, Alexa Shopping, Alexa Shopping

Job description

The Team Manager will manage a team of quality service associates. Being first point of contact to plan and manage test execution for a set of components / product and responsible for timely delivery. Monitor daily floor operations, create execution reports, and communicate to stakeholders on regular basis. Review associates' performance on regular intervals and ensure productivity & quality targets are met. Team Manager will also be responsible for performance management of all the reporting associates.Key job responsibilities• Manage a team (~ 15+ team members), allocate tasks to team members, and manage test execution delivery based on schedule or SLAs• Engage with stakeholders (Quality Assurance teams) to seek inputs on task planning and delivery schedules and communicate with clear status reports and documentation• Unblock team for any challenges faced which require collaboration with multiple teams (peer teams, HR, IT, admin etc.)• Raise / handle escalations, perform root cause analysis and implement corrective actions• Collect, track and present project metrics (in terms of quality of deliverables / team effectiveness) and take required corrective actions• Identify process inefficiencies, make recommendations and influence stakeholders in fixing those• Connect with team members through regular sync ups like 1-1 and provide performance feedback to direct reports• Guide and mentor team members in their career progression• Participate in hiring and onboard new team membersA day in the life- Undertakes task allocation and manage test execution delivery based on schedule or SLAs- Engage with stakeholders (Quality assurance teams) to seek inputs on task planning and delivery schedules- Communicate clear status reports and documentation- Unblock team for any challenges they face which require collaboration with multiple teams (like peer teams, HR, IT, admin etc.)- Raise / handle escalations, perform root cause analysis and implement corrective actions- Collect, track and present project metrics(in terms of quality of deliverables / team effectiveness) and take required corrective actions- Identify process inefficiencies, make recommendations and influence stakeholders in fixing those- Connect with team members through regular sync ups like 1-1 and provide performance feedback to direct reports- Guide and mentor team members in their career progression- Participate in hiring and onboard new team members