Team Manager - Inbound Digital Banking

Job description

811-CEC Team Manager-Inbound-Digital Banking Kotak 811-Contact Centre Inbound - Manage and lead the inbound digital banking contact center team. - Oversee daily operations to ensure high-quality customer service for digital banking clients. - Coordinate with various stakeholders to optimize team performance and customer satisfaction. - Drive process improvements and ensure adherence to banking compliance and standards. - Responsible for team management, coaching, and performance monitoring in a fast-paced banking environment. - Role requires strong leadership skills and understanding of digital banking services. - Candidate should be adept at handling inbound customer queries related to digital banking products and services. - The position is based in Noida and involves managing a contact center team focused on Kotak 811 digital banking.