Tech Lead - Application Development Microsoft N 4C

Job description

Tech Lead - Application Development Microsoft N Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.  Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description Microsoft Dynamics Project Manager – Roles & Responsibilities Project Planning & Management • Lead end-to-end Microsoft Dynamics implementation, upgrade, migration, and support projects. • Develop project plans, schedules, budgets, and resource allocation strategies. • Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders. • Manage project timelines and ensure on-time, within-budget delivery. • Monitor project progress and proactively address risks, issues, and dependencies. • Ensure adherence to project governance, methodologies, and organizational standards. Stakeholder Management • Act as the primary point of contact for clients, business users, and executive stakeholders. • Facilitate project kickoff meetings, steering committee meetings, and status reviews. • Manage stakeholder expectations and ensure alignment with business objectives. • Provide regular project status reports, dashboards, and executive updates. • Coordinate communication between business teams, functional consultants, technical teams, and third-party vendors. Microsoft Dynamics Project Delivery • Manage implementations and enhancements for: Microsoft Dynamics 365 Finance & Operations (F&O) Dynamics 365 Customer Engagement (CRM) Dynamics 365 Sales Dynamics 365 Customer Service Dynamics 365 Supply Chain Management (SCM) Dynamics 365 Human Resources Dynamics 365 Business Central • Oversee solution design, configuration, customization, testing, deployment, and post-go-live support. • Ensure solutions align with Microsoft best practices and organizational requirements. Resource & Team Management • Lead cross-functional teams comprising functional consultants, technical consultants, developers, architects, QA engineers, and business analysts. • Assign tasks, monitor workloads, and ensure optimal resource utilization. • Conduct performance reviews, mentoring, and coaching for project team members. • Foster collaboration and resolve team conflicts effectively. Risk & Issue Management • Identify project risks and develop mitigation strategies. • Maintain risk, issue, and dependency logs. • Escalate critical issues to senior management when necessary. • Ensure timely resolution of project blockers. Budget & Financial Management • Develop and manage project budgets and forecasts. • Track project costs, resource utilization, and financial performance. • Manage project billing, invoicing, and financial reporting. • Ensure effective cost control throughout the project lifecycle. Project Governance • Establish project governance frameworks and reporting structures. • Ensure compliance with organizational policies, security standards, and quality assurance processes. • Manage project documentation, approvals, and change requests. • Conduct stage-gate reviews and project audits. Agile & Waterfall Delivery • Manage projects using Agile, Scrum, Waterfall, or Hybrid methodologies. • Facilitate sprint planning, daily stand-ups, sprint reviews, and retrospectives where applicable. • Track project progress using Azure DevOps, Jira, or Microsoft Project. • Monitor sprint velocity and project KPIs. Change Management • Manage scope changes through formal change control processes. • Assess business impact and obtain stakeholder approvals. • Coordinate organizational change management activities. • Support user adoption and business readiness initiatives. Testing & Deployment • Oversee System Integration Testing (SIT), User Acceptance Testing (UAT), and regression testing. • Ensure test plans, defect management, and quality assurance activities are completed.