Tech Lead - Testing & Quality Assurance S 4C

Job description

Tech Lead - Testing & Quality Assurance S Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.  Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description Inviting applications for the role of Principal Consultant, QA Lead- Salesforce Owns the quality assurance strategy and overall testing governance for assigned programs. Responsible for planning, coordinating, and ensuring high-quality delivery across system, integration, and user acceptance testing phases while partnering closely with business, delivery, and technology teams. Responsibilities • Define and own the overall QA and testing strategy aligned to business and delivery goals • Plan, manage, and govern SIT, UAT, regression, and release validation activities • Establish test approach, scope, timelines, and resourcing for multiple workstreams • Oversee defect management lifecycle including triage, prioritization, root cause analysis, and closure • Coordinate testing activities across onshore/offshore teams, vendors, and business stakeholders • Ensure test coverage across functional, integration, and end-to-end business scenarios • Drive adherence to QA standards, processes, and best practices across the SDLC • Act as the primary QA point of contact for delivery leadership, product owners, and clients • Provide regular quality metrics, risk assessments, and status reporting to stakeholders • Support release readiness and go/no-go decisions based on quality indicators • Identify opportunities for test process improvement, efficiency, and tooling optimization • Mentor and guide QA team members, fostering execution excellence and accountability Required Skills & Experience • Strong experience in QA leadership roles managing enterprise testing programs • Proven expertise in Agile and hybrid testing methodologies • Hands-on experience with test management and defect tracking tools • Solid understanding of end-to-end testing across complex system landscapes • Experience coordinating testing across multiple teams and stakeholders   Qualifications we seek in you! Preferred / Skills • ISTQB or equivalent QA certification • Experience testing Salesforce or other large CRM platforms • Exposure to test automation frameworks and automation strategy • Experience working in large-scale enterprise transformation programs • Strong quality mindset with attention to risk, coverage, and outcomes • Leadership and stakeholder management capabilities • Analytical and problem-solving skills with data-driven decision-making • Ability to influence without authority in matrixed delivery environments • Execution focus with ownership and accountability Qualifications Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering Certifications Certified Software Quality Analyst (CSQA) - RomtrainingRomtraining, Certified Software Tester (CSTE) - TricentisTricentis, Hexawise Test Professional Certification - HexawiseHexawise, ISTQB Certified Tester - International Society for Technology in Education (ISTE)International Society for Technology in Education (ISTE), Selenium Basics - Great LearningGreat Learning Required Skills Agile Methodology, API Testing, Client Relations, Collaboration Tools, Design Thinking, Erp Testing, Executive Presence, Functional Testing, Inclusion, People Leadership, Personal Effectiveness, Postman (Software), Quality Assurance (QA), Quality Management, Regression Testing, Risk Management, Service-Oriented Architecture (SOA) Testing, Storytelling, User Acceptance Testing (UAT), Web Service Testing Language English (Required) Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - Testing & Quality Assurance S Remote Type - Hybrid Work Shift - Day Job (India)