Technical Account Manager (EMEA)

Job description

WHO ARE WE? We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy! CloudSEK, one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention. Founded in 2015, headquartered at Singapore, we are proud to say that we’ve grown at a frenetic pace and have been able to achieve some accolades along the way, including: CloudSEK’s Product Suite: • CloudSEK XVigil constantly maps a customer’s digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support. • A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers’ attack surfaces. CloudSEK's BeVigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets. • CloudSEK’s Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies. Key Milestones: • 2016: Launched our first product. • 2018: Secured Pre-series A funding. • 2019: Expanded operations to India, Southeast Asia, and the Americas. • 2020: Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year. • 2021: Raised $7M in Series A funding led by MassMutual Ventures. • Awards & Recognition: Won NetApp Excellerator's "Best Growth Strategy Award," CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award. • 2025: Secured $19 million in funding led by Tenacity Ventures, Commvault. The Technical Account Manager (TAM) is the primary post-sale point of contact for assigned accounts, blending commercial ownership with hands-on cybersecurity expertise to ensure clients realize continuous value from CloudSEK's platform. This is a travel-intensive role requiring at least 60% travel to customer sites. The TAM serves as a trusted advisor to client stakeholders — from security teams to CXOs, CISOs, and partners — driving engagement through QBRs/ABRs/EBRs, while also acting as a security analyst who triages platform findings, conducts configuration reviews, and delivers actionable threat intelligence. The TAM also owns the account's commercial health: driving product adoption, running product walkthroughs, identifying upsell/cross-sell opportunities, and ensuring on-time renewals to reduce churn and grow NRR. Success requires balancing customer advocacy with commercial accountability, coordinating with internal teams and partners to resolve issues and close wins, and channeling client feedback into product improvement — alongside contrib