Technical Account Manager

Job description

**Some Key Responsibilities Of This Role -** - Own the onboarding process - Guide customers through the implementation of products and platforms, ensuring that compliance objectives align with business goals. - Engage with senior stakeholders - Build trusted relationships with founders, CXOs, and security leaders, providing expert guidance on security frameworks and best practices. - Drive technical adoption - Troubleshoot integration issues, provide technical recommendations, and ensure a seamless Sprinto deployment tailored to each customer. - Collaborate cross-functionally - Act as the primary bridge between customers and internal teams (Product, Customer Support, Compliance) to resolve challenges and drive improvements. - Monitor customer pulse - Track key performance indicators (onboarding speed, satisfaction scores, and issue resolution times) to enhance customer experience. - Advocate for customer needs - Gather feedback, identify trends, and contribute to product enhancements that improve security and compliance experiences. - Ensure continuous improvement - Optimize onboarding processes, documentation, and internal workflows to enhance efficiency and scalability. Experience in onboarding and implementation is a must. **Some Key Requirements Of This Role -** - 3-5 years of overall experience, including at least 2 years in Technical Account Management, Customer Success, or similar roles within a SaaS or technology-driven environment. - Technical problem-solving skills, with the ability to troubleshoot integrations and recommend tailored solutions. - Excellent communication skills - Ability to simplify complex security concepts for both technical teams and C-suite executives. - Proficiency in cloud platforms (AWS, Azure, GCP) and tools like Jira, Confluence, and Slack is a plus. Proficiency in AI tools and platforms - Comfort using AI-native workflows, LLM-based productivity tools, and automation capabilities to streamline onboarding, surface insights, and enhance customer engagement at scale. Relevant certifications- (CISSP, CISM, ISO 27001 Lead Implementer) are highly preferred. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.