Technical Application Service Specialist

Job description

End Date Friday 25 September 2026 We Support Flexible Working – Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary As a Senior Service Specialist, you will be the go-to expert for complex service issues and escalations. They lead training sessions, contribute to service strategy, and manage high-priority service issues. This role emphasises strategic thinking, process improvement, and cross-functional collaboration to elevate overall service quality. Job Description • Tracks budgets and brings variances to the attention of senior colleagues while working within established budgeting systems. • Personally meets customer needs related to standard products and services and/or supervises a team of customer advisors. • Delivers prescribed outcomes by working as directed within established data management systems and procedures. • Grows own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of direct reports by working within existing development framework; provides specialised training or coaching in area of expertise to others throughout the organisation. • Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with guidance from a project/programme manager. • Identifies shortcomings in current compliance processes, systems and procedures; develops ad hoc solutions to immediate problems within assigned unit and/or discipline. • Delivers prescribed outcomes for area of responsibility by working within established knowledge management systems. • Makes sure that a portfolio of suppliers are delivering required levels of service while reporting to senior colleagues. • Identifies and evaluates complex expertise-led solutions against a range of criteria to find the ones that best meet business needs. • Delivers outcomes by managing others and working within established systems. • Analyses customer needs and defines and delivers prescribed products by performing designated development/engineering activities using established systems. • Develops and/or delivers elements of a strategic planning system with guidance from senior colleagues.