Technical Architect 4C

Job description

Technical Architect Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.  Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description As a T1 Technical Architect – MuleSoft & Solace, you will be our hands-on specialist for API-led connectivity and event-driven integration. Reporting to the P1 Technical Architect Manager, you will work closely with senior T2 architects to design, build, test, and maintain our global application interfaces and event mesh networks. Using MuleSoft and Solace PubSub+, you will connect our internal enterprise applications (such as SAP S/4HANA) with cloud services, regional platforms, and commercial partners, ensuring real-time, highly reliable, and secure data flows. The Five Principles in Action for This Role • Quality: You will build and test precise API specifications (RAML/OAS), robust Mule flows, and Solace event schemas that protect the integrity of our enterprise data. Your extreme attention to detail ensures that millions of messages, transactions, and event payloads route cleanly through our global ecosystem without bottlenecks or data loss. • Responsibility: You will own the day-to-day stability, performance, and health of our MuleSoft and Solace integration lines. When automated workflows or real-time event streams hit technical bottlenecks, you take immediate personal ownership to investigate, patch, and restore standard operations. • Mutuality: In a CPG business, our success is entirely linked to the success of our business segments, retail partners, and external systems. You will design and deploy clear, reliable, and standardized API-led integrations and event topics that make data sharing simple, painless, and mutually beneficial. • Efficiency: You will combat operational waste by building reusable API templates, shared Mule fragments, and standardized event schemas. By minimizing redundant integrations and leveraging pub/sub messaging patterns, you help the business scale digital products with maximum speed and minimum cost. • Freedom: We support your professional growth and technical curiosity. Guided by our long-term generational mindset, you are encouraged to propose innovative, modern integration approaches (such as combining real-time APIs with event-driven architectures) and explore advanced MuleSoft and Solace platform capabilities. Key Responsibilities 1. Hands-On API & Event-Driven Development • Develop, test, and deploy end-to-end APIs, integration flows, and event-driven patterns using the MuleSoft Anypoint Platform (Studio, API Manager, CloudHub/RTF) and Solace PubSub+ (Event Portal, brokers). • Design and build RAML/OAS API specifications and implement API-led connectivity architectures (Experience, Process, and System API tiers). • Configure Solace PubSub+ message queues, topics, subscriptions, and event mesh networks for high-throughput, real-time messaging. • Build and maintain standard integration points with internal ERP systems—specifically SAP S/4HANA—using SAP Connectors, OData, and modern enterprise integration patterns. 2. Platform Integration & Onboarding • Execute technical onboarding and connectivity setup for applications, databases, and third-party SaaS services entering the API and event mesh networks. • Conduct performance, load, and end-to-end testing of integration flows and event streams to validate low-latency and reliable message delivery. • Ensure all MuleSoft APIs and Solace event configurations adhere strictly to global API design standards, security guidelines (OAuth, TLS), and internal architecture blueprints. 3. Monitoring, Troubleshooting & Operations • Monitor the health of the MuleSoft and Solace environments, tracking API transaction rates, response times, message queues, and event subscription backlogs. • Provide rapid Level 2/3 technical support for integration failures, runtime exceptions, API gateway issues, connection drops, and message queue blockages. • Perform root-cause analysis (RCA) on persistent runtime issues and