Technical Lead-Enterprise Apps

Job description

Country/Region: IN Requisition ID: 38069 Work Model: Position Type: Salary Range: Location: INDIA - HYDERABAD - BIRLASOFT OFFICE # **Title:** **Technical Lead-Enterprise Apps** Description: **Key Responsibilities** **Agentforce & AI Development** - Design, build, and deploy custom **Agentforce agents** using Agent Builder, including topics, actions, and instructions. - Develop **custom Agent Actions** using Apex, Flow, and Prompt Templates to extend agent capabilities. - Build and tune **Prompt Templates** in Prompt Builder for grounded, context-aware AI responses. - Implement **Einstein Trust Layer** controls — data masking, toxicity detection, and audit logging. - Integrate agents with **Data Cloud** for grounding, retrieval-augmented generation (RAG), and unified customer profiles. - Configure and test **Atlas Reasoning Engine** behavior, agent handoffs, and escalation paths to human users. - Evaluate agent performance, conduct prompt tuning, and iterate based on user feedback and analytics. **Sales Cloud & Service Cloud Development** - Design and implement solutions on Sales Cloud — Leads, Opportunities, Forecasting, CPQ basics, Sales Engagement. - Build and customize Service Cloud capabilities — Cases, Omni-Channel, Knowledge, Entitlements, Milestones, Service Console. - Configure case routing, escalation rules, assignment rules, and SLAs aligned with business processes. - Implement Service Cloud Voice, Digital Engagement (chat, messaging), and self-service portals where applicable.