Technical Lead - ServiceNow

Job description

**Overview** **ServiceNow Technical Lead** ****Roles And Responsibilities**** - Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. - Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB - Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. - Event Management, Discovery, Service Mapping and Orchestration - OMT, Flow Designer, Widgets - Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus - Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. - Apply Agile software development practices for customizations to the platform and applications. - Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. - Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. - Effectively manage and execute high level tasks assigned via 'stories.' - Assists junior analysts through project(s) lifecycles. - Manages work against an often-demanding timeline - Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily - System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP - Flexible and has the ability to manage multiple projects concurrently - Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting - Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) - Understanding of Agile based approach to software development (SCRUM experience a plus) - Ability to work remotely and largely unsupervised, and to deliver to written requirements - Effective communication skills via verbal and non-verbal methods - Strong attention to detail - Problem solving ability. - Secondary Skills - Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB, OMT, Flow Designer) - Understanding of the project delivery lifecycle and processes - Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff - Consultative and analytical approach - Real world exposure to cloud technologies and S-a-a-S - Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas. **Responsibilities** **ServiceNow Technical Lead** **Requirements** **ServiceNow Technical Lead** ****Roles And Responsibilities**** - Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. - Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB - Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. - Event Management, Discovery, Service Mapping and Orchestration - OMT, Flow Designer, Widgets - Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus - Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. - Apply Agile software development practices for customizations to the platform and applications. - Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. - Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. - Effectively manage and execute high level tasks assigned via 'stories.' - Assists junior analysts through project(s) lifecycles. - Manages work against an often-demanding timeline - Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily - System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP - Flexible and has the ability to manage multiple projects concurrently - Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting - Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) - Understanding of Agile based approach to software development (SCRUM experience a plus) - Ability to work remotely and largely unsupervised, and to deliver to written requirements - Effective communication skills via verbal and non-verbal methods - Strong attention to detail - Problem solving ability. - Secondary Skills - Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB, OMT, Flow Designer) - Understanding of the project delivery lifecycle and processes - Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff - Consultative and analytical approach - Real world exposure to cloud technologies and S-a-a-S - Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.