Technical Lead - ServiceNow

Job description

Overview ServiceNow Technical Lead **Roles And Responsibilities** • Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. • Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB • Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. • Event Management, Discovery, Service Mapping and Orchestration • OMT, Flow Designer, Widgets • Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus • Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. • Apply Agile software development practices for customizations to the platform and applications. • Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. • Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. • Effectively manage and execute high level tasks assigned via 'stories.' • Assists junior analysts through project(s) lifecycles. • Manages work against an often-demanding timeline • Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily • System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP • Flexible and has the ability to manage multiple projects concurrently • Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting • Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) • Understanding of Agile based approach to software development (SCRUM experience a plus) • Ability to work remotely and largely unsupervised, and to deliver to written requirements • Effective communication skills via verbal and non-verbal methods • Strong attention to detail • Problem solving ability. • Secondary Skills • Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB, OMT, Flow Designer) • Understanding of the project delivery lifecycle and processes • Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff • Consultative and analytical approach • Real world exposure to cloud technologies and S-a-a-S • Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas. Responsibilities ServiceNow Technical Lead Requirements ServiceNow Technical Lead **Roles And Responsibilities** • Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. • Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB • Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. • Event Management, Discovery, Service Mapping and Orchestration • OMT, Flow Designer, Widgets • Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus • Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. • Apply Agile software development practices for customizations to the platform and applications. • Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. • Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. • Effectively manage and execute high level tasks assigned via 'stories.' • Assists junior analysts through project(s) lifecycles. • Manages work against an often-demanding timeline • Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily • System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP • Flexible and has the ability to manage multiple projects concurrently • Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting • Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) • Understanding of Agile based approach to software development (SCRUM experience a plus) • Ability to work remotely and largely unsupervised, and to deliver to written requirements • Effective communication skills via verbal and non-verbal methods • Strong attention to detail • Problem solving ability. • Secondary Skills • Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB, OMT, Flow Designer) • Understanding of the project delivery lifecycle and processes • Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff • Consultative and analytical approach • Real world exposure to cloud technologies and S-a-a-S • Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.