Technical Lead Workday Platform

Job description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Technical Lead -Workday Platform  We are seeking a highly skilled Technical Lead -Workday Platform to join our global Workday Platform team. This role will primarily focus on Workday Integrations and Reporting, supporting enterprise-wide HR and Finance processes across multiple business functions, including Human Resources, Payroll, Employee Experience, Procure-to-Pay (P2P), Invoice-to-Cash (I2C), and Record-to-Report (R2R).  The ideal candidate brings deep technical expertise in Workday integrations, reporting, and platform development, combined with strong stakeholder engagement skills and a commitment to governance, standardization, and continuous improvement. This role will partner closely with business, HR, Finance, and IT teams to design, build, support, and optimize Workday solutions while contributing to the ongoing evolution of the Workday platform.    Key Responsibilities  Workday Integrations Development  • Design, develop, test, deploy, and support Workday integrations using:  • Workday Studio  • Core Connectors  • Enterprise Interface Builder (EIB)  • Reports-as-a-Service (RaaS)  • Workday Web Services (SOAP/REST APIs)  • Develop and maintain inbound and outbound integrations across Workday, Payroll, Finance, Benefits, Identity Management, and third-party applications.  • Configure and manage Integration System Users (ISUs), integration security, authentication methods, and middleware connectivity.  • Monitor integration performance, troubleshoot production issues, and implement scalable solutions aligned with enterprise standards.  • Drive integration lifecycle activities including requirements gathering, design, development, testing, deployment, and ongoing support.  Workday Reporting & Analytics  • Design and develop Advanced, Matrix, BIRT, and operational reporting solutions to support business and operational requirements.  • Build dashboards, scheduled report deliveries, and self-service reporting capabilities for HR, Finance, Payroll, and leadership stakeholders.  • Develop and maintain calculated fields and reporting frameworks that support enterprise reporting standards.  • Optimize report performance, usability, and data quality while ensuring governance and consistency.  HCM & Financials Platform Support  • Partner with business stakeholders supporting HCM and Financials business processes.  • Contribute to initiatives supporting Procure-to-Pay, Invoice-to-Cash, and Record-to-Report business functions.  • Collaborate with Finance teams to expand and support Workday Financials capabilities, including Financial Data Model (FDM) structures and reporting requirements.  • Assist with financial process automation, reporting enhancements, and integrations supporting procurement and financial operations.  Platform Governance & Best Practices  • Promote platform governance through documentation, standardization, naming conventions, reference ID management, and reusable design patterns.  • Maintain technical documentation for integrations, reports, data mappings, and support processes.  • Apply enterprise best practices for security, data governance, audit readiness, and operational support.  • Support ownership and accountability models through dedicated ISUs and integration governance frameworks.  Workday Release & Continuous Improvement  • Participate in Workday bi-annual release activities, including:  • Release note reviews  • Preview tenant testing  • Regression testing  • Evaluation of automatically enabled and opt-in features  • Assess impacts to integrations, reports, and business processes and coordinate implementation plans.  • Identify opportunities to improve platform efficiency, automation, and user experience.  Collaboration & Stakeholder Engagement  • Partner with HR, Finance, Payroll, Employee Experience, IT, and business stakeholders to gather requirements and deliver technical solutions.  • Participate in cross-functional project teams supporting new implementations, enhancements, and transformation initiat