Technical Management Professional

Job description

Job Title: Technical Management Professional Req ID: 61146 Job Function: Service Posting Start Date: 28/07/2026 Posting End Date: 28/07/2026 Division: UK Business Job Location: IND Gurugram - Tower B and C Advertised Salary: Competitive Job Req ID: Posting Date: Function: Location: Salary: **About The Role** Critical customer ( Royal Bank of Scotland ) – New contract for BT in 2024. Champion Service improvements to continually and consistently improve quality and customer satisfaction with IT services Contributes to NATWEST vision and strategy **What You’ll Be Doing** Able to operate and work within Agile methodologies (Scrum / Kanban) and using industry standard tooling (such as Jira) Communicate and collaborate across multiple disciplines and stakeholders. Develop and operate systems and applications that provide core network services. Participate in service projects, architecture and planning for core network services. Support for network service design and troubleshooting. Identify service and cost improvement opportunities to make platform operations more efficient Contribute to Network Services’ budgetary submissions for lifecycle and risk, addressing activities such as lifecycle management and the service improvement plan Work collaboratively with the hosting services platform, security and business teams to ensure that data networks changes are deployed effectively and efficiently Provide escalation support to the Network Operations team as required 2 shifts Out of hours work **Essential Skills / Experience** **DNS (Domain Name System)** DNS architecture and design Forward and reverse lookup zones DNS delegation Recursive and authoritative DNS DNS troubleshooting DNSSEC Split-horizon DNS Conditional forwarding Root hints and zone transfers Load balancing using DNS **DHCP (Dynamic Host Configuration Protocol)** DHCP scope creation and management DHCP failover Reservations and exclusions DHCP relay (IP Helper) IPv4 and IPv6 DHCP DHCP troubleshooting **IPAM (IP Address Management)** IP address planning and allocation Subnetting and VLSM Network discovery IP utilization reporting IP lifecycle management Integration with DNS and DHCP **Infoblox-Specific Skills** Infoblox Grid Administration Grid Master and Grid Member concepts Grid deployment and upgrades Backup and restore procedures Grid replication and synchronization High Availability (HA) Support of Enterprise networks (7 years) - Required Solid customer relationship management – ability to work with all levels Strong people skills – identify and highlight the positives to deliver world class customer service Tenacious with a strong ability to persuade and influence client and stakeholder relationships Experience of working in the financial and banking sector preferred but not essential Knowledge of ServiceNow – Desirable **Experience You Would Be Expected To Have** **Describe the experience that an individual in this role is likely to have.** Strong understanding and appreciation of the relationship between BT and our customers Behave as the conscious of the customer whilst protecting the BT brand and driving profitable growth Extensive experience of working in complex Network environment Incident and problem management experience Experience driving efficiencies in change and incident management Strong communication and collaboration skills, and experience managing by influence BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive. Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best. We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.