Technical Process Executive

Job description

## **Key Responsibilities:** - Provide top notch support to global clients via calls and email - Troubleshoot technical issues related to - VPN Drivers O365 Active Directory - Operating systems basic networking - Microsoft Office and other productivity tools - Work on ticketing tools such as ServiceNow Remedy or Control M - Own the issue analyze and provide efficient timely resolutions - Ensure every customer interaction adds value and leaves them satisfied - What We re Looking For - Excellent communication skills both verbal and written - Strong analytical and problem solving ability - Confidence in handling and resolving technical queries independently - Willingness to work in a 24x7 environment rotational US shifts - Comfortable with a Work From Office WFO setup in Pune - Non Negotiables - Fluent English communication is a must - 100 Work From Office no hybrid or remote option - Comfortable with night rotational shifts US time zones - Min 2 Months of Training in Mysore Campus ## **Preferred Skills:** Customer Service->CS-Service Desk/ Voice