Technical Product Owner - Salesforce Projects

Job description

India T&M Special Bonus: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Technical Product Owner to join our team in Bangalore, Karnataka, India. Scope of Services • Own and communicate the delivery vision, product goals, roadmap, release priorities, and measurable business outcomes for assigned Salesforce initiatives. • Translate business needs into a well-structured product backlog containing epics, features, user stories, acceptance criteria, dependencies, and nonfunctional requirements. • Prioritize the backlog based on customer value, risk, regulatory needs, technical dependencies, capacity, and delivery commitments. • Act as Scrum Master for one or more delivery teams and facilitate sprint planning, daily stand-ups, backlog refinement, sprint reviews, retrospectives, release planning, and other Agile ceremonies. • Coordinate the day-to-day work of Salesforce developers, QA engineers, architects, analysts, and integration partners without replacing their technical accountability. • Establish sprint goals, confirm story readiness, remove delivery impediments, monitor progress, manage scope, and support timely decision-making. • Partner with QA engineers to define acceptance strategy, test coverage, defect priorities, quality gates, release readiness, and production validation. • Manage project plans, milestones, resource needs, RAID logs, dependencies, budgets or forecasts where applicable, and executive delivery reporting. • Identify, assess, communicate, and mitigate delivery, technical, security, compliance, vendor, schedule, resource, and operational risks. • Lead cross-functional stakeholder discussions, resolve competing priorities, document decisions, and maintain alignment between business and technology teams. • Coordinate release planning, change management, cutover readiness, production support, lessons learned, and transition to ongoing operations. Required Experience And Qualifications • Five or more years of experience in technical product ownership, Agile delivery leadership, project management, Scrum leadership, or a comparable role. • Demonstrated experience managing software developers, QA engineers, and cross-functional technology teams through complex enterprise delivery. • Strong understanding of Agile and Scrum practices, backlog management, estimation, capacity planning, velocity, release planning, and continuous improvement. • Proven project-management experience across scope, schedule, resources, dependencies, status reporting, stakeholder expectations, and delivery governance. • Strong people-management and team-leadership skills, including coaching, delegation, conflict resolution, accountability, performance feedback, and team development. • Strong risk-management experience, including maintaining RAID logs, quantifying impact and probability, establishing owners and mitigation plans, and escalating decisions appropriately. • Ability to create clear user stories, acceptance criteria, process flows, product documentation, executive summaries, and decision materials. • Excellent communication, facilitation, negotiation, problem-solving, and stakeholder-management skills. Scrum Master and Team Leadership Expectations • Facilitate effective, time-boxed Scrum ceremonies and ensure each ceremony produces clear decisions, actions, and accountable owners. • Protect the team from unnecessary disruption while maintaining transparency and productive engagement with stakeholders. • Use delivery metrics such as velocity, predictability, cycle time, throughput, escaped defects, blocked work, and burn trends to identify improvement opportunities. • Promote healthy collaboration between product, engineering, QA, architecture, security, operations, and business teams. • Coach team members on story quality, estimation, definition of ready, definition of done, quality ownership, and sustainable delivery practices. • Escalate material risks and impediments early, with options, impact analysis, and recommended decisions. Salesforce Experience: Preferred • Experience delivering Salesforce projects involving Sales Cloud, Service Cloud, Experience Cloud, digital engagement, Einstein Bots, Agentforce, or integrated enterprise applications. • Understanding of Salesforce release planning, environments, sandboxes, metadata deployment, data migration, security, profiles, permission sets, and platform limits. • Ability to collaborate effectively with Salesforce architects, administrators, Apex and LWC developers, integration engineers, and Salesforce QA automation engineers. • Experience coordinating Salesforce DevOps and release processes using tools such as Salesforce DX, Azure DevOps, Gearset, Git, Copado, or comparable platforms. • Knowledge of API integrations, middleware, data synchronization, production support, and cross-system dependency management. Preferred Tools And Delivery Practices • Azure DevOps Boards, Jira, Rally, or an equivalent Agile planning and work-management platform. • Confluence, SharePoint, Microsoft Teams, Miro, or comparable collaboration and documentation tools. • Roadmap, dependency, resource, and portfolio-management tools appropriate for enterprise delivery. • Experience with hybrid Agile delivery, vendor coordination, distributed teams, and globally aligned release plans. • Experience working in regulated environments with security, privacy, compliance, audit, and change-management requirements. Preferred Certifications • Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or equivalent product-owner certification. • Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or equivalent Scrum Master certification. • Project Management Professional (PMP) or equivalent project-management certifica