Technical Support Engineer (PAM)

Job description

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com. This role sits inside the PAM team and is infrastructure- and operations-first. The Technical Support engineer keeps the PAM platform reliable, performant, and debuggable — owning the underlying infrastructure (AWS, Kubernetes, Windows/Linux session hosts, databases, networking) and the observability around it, and driving structured incident response when privileged sessions, access requests, or provisioning break. They bring foundational PAM knowledge—enough to understand the core components and internal flows and root-cause failures end-to-end—but the heart of the role is the infrastructure, cloud, and operations skillset below. They validate behavior across platform patches and automate and instrument to keep the platform highly available and secure. Deep PAM policy administration stays with the PAM/IAM engineers; this role keeps the platform running.