Technical support Engineer

Job description

Sprinto is an **Autonomous Trust Platform** that centralizes trust requirements across **security frameworks, vendors, and customers.** Sprinto autonomously executes tasks needed to maintain trust across compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling organizations to maintain a strong, reliable trust posture without draining operational bandwidth and resources on repetitive tasks. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve **raised** **$31.8M** in funding to fuel our mission. Trusted by over **4,000 organizations across 75 countries** , Sprinto helps organizations stay audit-ready, manage real-time risks, and scale fearlessly. With **300+ native integrations** and AI-driven automation, Sprinto supports **200+ global security standards natively** , including SOC 2, ISO 27001, GDPR, HIPAA, PCI-DSS, and more. Sprinto's extensible architecture enables organizations to build and support an infinite number of custom integrations and frameworks. **Founded in 2020** by second-time founders Girish Redekar and Raghuveer Kancherla, Sprinto powers compliance for organizations like Whatfix, Encora, Anaconda, Whatnot, Ultrahuman, WeWork, Everstage, AI Foundation, HackerRank, and many more. **Life as a Sprinter -** Nobody succeeds at Sprinto by staying in their lane. We are organized around problems, not job titles. Sprinters take ownership beyond their role, solve hard problems, and care deeply about the impact they create. If something can be improved, fixed, or built, we don't wait for permission; we step in. Being remote means we rely less on proximity and more on trust. We write things down, communicate openly, and move quickly because great teams aren't built by sitting together, they're built by pulling in the same direction. We believe progress beats perfection, feedback is a gift, and doing the right thing matters, even when nobody is watching. And while we move with urgency, we never move alone. **The mission -** Technical Support at Sprinto isn't about closing tickets—it's about keeping our customers moving. When customers hit technical roadblocks, whether it's an integration issue, an API behaviour, or a cloud configuration challenge, you're the person they rely on to restore confidence. You'll work across Product, Engineering, Customer Success, and Compliance to solve complex technical problems while ensuring customers continue to get value from Sprinto. This role is equal parts technical troubleshooting, customer communication, and systems thinking. Every issue you solve improves not only one customer's experience but often the product, documentation, and processes that support thousands more. If you're excited by solving challenging technical problems, working closely with engineers, and becoming an expert in modern cloud and SaaS technologies, you'll thrive here. **Where you'll leave your mark?** - Become the technical problem solver customers trust - Help customers navigate complex technical issues across integrations, APIs, cloud platforms, and product workflows, turning moments of friction into moments of confidence - Master modern SaaS infrastructure - Develop deep expertise across APIs, cloud platforms, security, and integrations while working on real customer environments and solving production challenges every day - Improve more than individual tickets - Identify recurring issues, strengthen documentation, recommend product improvements, and help eliminate problems before customers ever encounter them - Be at the centre of critical moments - Support incident response during major outages, working alongside Engineering and Leadership to communicate clearly, restore service quickly, and continuously improve operational resilience - Build systems that scale - Improve internal knowledge bases, troubleshooting guides, and support workflows that make every future customer interaction faster, smarter, and more consistent - Shape the customer experience - Every customer conversation becomes valuable feedback for Product and Engineering, helping Sprinto build a platform that's easier to adopt, easier to use, and more resilient over time **The kind of builder we're looking for -** You'll likely thrive in this role if... - You've spent the last 2-4 years solving technical problems in customer-facing support, technical support, or SaaS environments and enjoy being the person customers trust when things get complicated. - You naturally enjoy troubleshooting. Whether it's an API issue, cloud configuration, or integration problem, you like understanding how systems work and finding practical solutions. - You're able to explain complex technical concepts in simple, reassuring language—whether you're speaking with developers, IT teams, or business users. - Cloud technologies, APIs, and integrations genuinely interest you, and you're excited to deepen your technical expertise by working with real production environments every day. - You stay calm under pressure, communicate clearly during high-impact situations, and know how to balance speed with thoughtful problem-solving. - You enjoy improving systems—not just fixing issues. You're the kind of person who updates documentation, identifies recurring patterns, and looks for ways to prevent the next problem. - You're comfortable working across Product, Engineering, Customer Success, and Support because you know great customer experiences are built collaboratively. - You're curious, proactive, and constantly learning, whether that's exploring new technologies, experimenting with AI-assisted troubleshooting, or improving how you work. Experience with cloud platforms, APIs, tools like Freshdesk, or change management systems will help you get started quickly, but what matters most is your technical curiosity, customer empathy, and desire to solve meaningful problems. **If you're looking