Technical Support Engineer

Job description

**Job Description** **Required Information Details** 1 Role\\*\\* Technical Support Engineer – dRTC 2 Required Technical Skill Set\\*\\* Google Workspace dRTC, ChromeOS, RTC Troubleshooting, Networking, MDM 3 Desired Experience Range\\*\\* 3- 7Yrs 4 Location of Requirement Chennai/Gandhinagar 5 Work Timings Rotational shifts / 24×7 support model 6 Mode of Interview- Virtual Mode 7 Date of the Interview- 19-06-2026(Friday) **Desired Competencies (Technical/Behavioral Competency)** Must-Have\\*\\* (Ideally should not be more than 3-5) · Hands-on experience in supporting ChromeOS, Chrome Browser, Android Management · Strong understanding of RTC technologies (Meet, Chat, Voice) · Networking fundamentals – TCP/IP, DNS, DHCP, Wi-Fi · Excellent communication skills and customer-focused mindset · Ability to troubleshoot device vs network issues **Good-to-Have** · Experience with Google Admin Console and Workspace licensing · Active Directory and MDM fundamentals · Understanding of ITIL v4 and security concepts · Google Workspace or ChromeOS certifications **Responsibility of / Expectations from the Role** 1 Provide L1/L2 technical support for Devices & RTC-related issues. 2 Perform initial diagnostics (L1) and deep-dive root cause analysis (L2). 3 Handle and own cases end-to-end ensuring SLA and quality metrics. 4 Escalate complex issues to L3 / SMEs with detailed diagnostics. 5 Maintain technical documentation and troubleshooting playbooks. 6 Mentor L1 engineers (L2 responsibility).