Technical Support Lead

Job description

Coforge is hiring Mulesoft Support Lead for NaviMumbai work location. **Experience :** Min 7 Yrs **Job Title: Mulesoft Technical Support Lead** **Job Description:** We are seeking a highly skilled and motivated Senior Support Lead to join our dynamic team. The ideal candidate will possess extensive experience in MuleSoft, banking, and Agile methodologies, combined with a proven track record of providing exceptional support and leadership in a fast-paced environment. - Provide expert-level support for complex MuleSoft integration issues, including root cause analysis and performance optimization. - Lead and mentor the support team, offering guidance on troubleshooting and technical problem-solving. - Oversee platform monitoring using tools like ELK, Dynatrace, and AnyPoint Monitoring to ensure system health and SLA adherence. **Qualifications:** - Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field. - Should have overall 7 years of IT experience, with min 3 years in Technical Support role. - Strong expertise in MuleSoft (certifications preferred) and its integration capabilities. - Good understanding of banking operations, regulatory requirements, and industry best practices. - Proven experience working in an Agile environment, with practical knowledge of Scrum and Kanban methodologies. - Excellent problem-solving skills with a keen attention to detail **Key Responsibilities:** - Lead and mentor a team of support analysts, ensuring timely and effective resolution of client issues related to MuleSoft integration and banking applications. - Act as the primary point of contact for escalated support issues, collaborating with cross-functional teams to drive solutions. - Oversee the implementation of Agile methodologies within the support team, facilitating Scrum meetings and ensuring adherence to best practices. - Develop and maintain documentation of support processes, workflows, and standard operating procedures. - Analyze support metrics and service level agreements (SLAs) to track performance, identify areas for improvement, and execute corrective actions as needed. - Work closely with product and development teams to understand new features and enhancements, ensuring support readiness and effective communication to users. - Provide technical expertise in MuleSoft, assisting clients in navigating integration challenges and optimizing usage. - Stay current with industry trends and regulatory requirements within the banking sector to better inform support strategies.