Technical Support Lead

Job description

**Job Description** **Required Information Detail** s1Role\\*\\* **DevExt Support Agen** t2 Required Technical Skill Set\\*\\* APIs, Troubleshooting, Web Technologies, Networking, Automatio n3 Desired Experience Range\\*\\* 6 - 10 Year s4 Location of Requirement- Chenna i5 Work Timings- Rotational shifts / 24×7 support mode **l Desired Competencies (Technical/Behavioral Competenc** **y)Must-Have** **\\*\\*(Ideally should not be more than 3-** - 5)Strong understanding o **f REST APIs, endpoints, webhooks, and HTTP response cod** - esHands-on troubleshooting experience acros **s web technologies and applicatio** - nsAbility to read and debug code in any programming langua - geStrong communication and customer-handling skil **lsGood-to-Ha** - veBasic networking knowledge includin **g DNS, packet analysis, and lo** - gsAutomation knowledge and understanding of triggers and optimizatio - nsExperience with embedded content **, iFrames, and integratio** **ns Responsibility of / Expectations from the Ro** **le** 1 Troubleshoot and resolve complex technical issues related to APIs and web platfo **rm** s2 Analyze logs, network traces, and application behavior to identify root cau **se** s3 Collaborate with engineering and product teams for issue resolut **io** n4 Provide clear and structured communication to customers and internal stakehold **er** s5 Follow standard support methodologies and case lifecyc **le** s6 Advocate for customer needs and product improveme nts