Technical Team Lead

Job description

**Key Responsibilities:** - ------------------------ * Manage a team of technical executives in service desk operations * Main objective of the role will be to supervise the day to day delivery and performance of the team * The role will also require the individual to motivate mentor coach and groom the team * Ensure process KM compliance along with meeting client and internal commitments * Own all customer escalations and complaints * General knowledge skills * Knowledge of Customer care operations * Experience in managing teams * Able to coach mentor motivate and interact with people * Excellent verbal and written communications * Strong decision making and analytical ability * Demonstrate patience passion for problem solving ability to use knowledge bases tools * Technical skills * Min * 2 3 yrs * experience in working in Service Desk Tech support process providing remote support for Laptops Desktops LAN Issues Application support Small Forms etc * Advance knowledge of T S OS Windows XP 10 Browsers MS Office suite * Advance knowledge of T S Small Forms iOS Android Windows * Intermediate knowledge of Registry Fix Patch upgrades Virus T S Security Encryptions * Intermediate knowledge of Network collaborations VPN T S * Intermediate Networking knowledge * Familiarity with RDC Remote Desktop Connection **Preferred Skills:** - -------------------- Customer Service-\>Star hub- Service desk