Technical Team Lead

Job description

Key Responsibilities: • Manage a team of technical executives in service desk operations • Main objective of the role will be to supervise the day to day delivery and performance of the team • The role will also require the individual to motivate mentor coach and groom the team • Ensure process KM compliance along with meeting client and internal commitments • Own all customer escalations and complaints • General knowledge skills • Knowledge of Customer care operations • Experience in managing teams • Able to coach mentor motivate and interact with people • Excellent verbal and written communications • Strong decision making and analytical ability • Demonstrate patience passion for problem solving ability to use knowledge bases tools • Technical skills • Min • 2 3 yrs • experience in working in Service Desk Tech support process providing remote support for Laptops Desktops LAN Issues Application support Small Forms etc • Advance knowledge of T S OS Windows XP 10 Browsers MS Office suite • Advance knowledge of T S Small Forms iOS Android Windows • Intermediate knowledge of Registry Fix Patch upgrades Virus T S Security Encryptions • Intermediate knowledge of Network collaborations VPN T S • Intermediate Networking knowledge • Familiarity with RDC Remote Desktop Connection Preferred Skills: Customer Service-\>Star hub- Service desk