Technical Trainer - Home Appliances

Job description

**About The Role** RentoMojo is seeking a passionate and energetic Trainer - Quality Process to join our growing warehouse team. This role involves ensuring the highest standards of quality and service while adhering to company processes. Key responsibilities include: **Key Responsibilities** - Develop, deliver, and maintain training programs focused on quality, after-sales service, and warehouse processes. - Manage and coordinate training rollout across all cities for helpers, drivers, executives, and managers using classroom sessions, online videos, and handbook-based learning. - Monitor adherence to Standard Operating Procedures (SOPs); manage feedback and escalation loops and implement targeted retraining where necessary. - Serve as the subject matter expert (SME) for the appliance category and contribute to technical content development. - Design and implement quality control procedures, policies, and best practices for warehouse operations. - Conduct regular training sessions, coaching, and mentoring to ensure staff have the required knowledge and skills for quality control, inventory management, and order fulfillment. - Observe and audit warehouse operations to identify gaps and opportunities for improvement. - Develop and implement process improvements to optimize operations and uphold quality standards. - Maintain and update training materials and documentation to reflect procedural and policy changes. - Collaborate with cross-functional teams to investigate and resolve quality control issues. - Track, measure, and analyze training effectiveness using metrics; iterate and improve programs based on results. - Support continuous improvement through technology adoption and implementation of industry best practices. - Prepare and maintain comprehensive documentation for training, audits, and quality control activities. - Stay informed on industry trends and best practices in warehouse operations and quality management. **Preferred Qualifications** - Bachelors degree and minimum 2 years of after-sales service experience. - Proven expertise in training program development and delivery. - Strong understanding of warehouse operations and quality control procedures. - Exceptional communication, interpersonal, and coaching skills. - Capability to multitask and prioritize in a dynamic work environment. - Strong analytical and problem-solving abilities. - Proficiency in Microsoft Office Suite or G Suite tools. - Commitment to continuous improvement and quality standards. - Technical background in appliance after-sales services which could contribute to content development. **Benefits** - Competitive salary and benefits package. - Impactful role in enhancing warehouse operations efficiency and quality. - Dynamic work environment with an innovative team. - Contribution to a company revolutionizing the furniture rental industry.