Technology Business Systems Senior Manager

Job description

Job Description - -------------- **About this role:** Wells Fargo is seeking a Technology Business Systems Senior Manager. This Senior Manager role will lead CTO-wide Problem Management, Incident Management, Change Operations, Technology Resiliency, Vulnerability Management, Application Risk Management, Capacity Management and Backup Governance. The role requires a hands-on technology leader who can connect operational data with engineering action, challenge root causes and ensure permanent fixes are delivered. The leader will manage a team focused on improving service stability, reducing vulnerability exposure, strengthening resiliency and driving disciplined execution across a complex enterprise technology landscape. **In this role, you will:** * Own CTO-wide Problem Management and drive reduction of recurring incidents, systemic issues and operational risk. * Lead major incident and problem reviews across application, infrastructure, cloud, network, cybersecurity and platform domains. * Challenge root cause analysis and remediation plans to ensure fixes address underlying engineering issues, not just symptoms. * Partner with Engineering, Infrastructure, Cloud, SRE, Cybersecurity and Application teams to drive sustainable corrective actions. * Use incident, problem, change, vulnerability, resiliency and operational health data to identify emerging risks and failure patterns. * Lead governance for high-risk and high-impact changes, including risk assessment, implementation readiness, validation and rollback planning. * Drive continuous improvement in change success rates, incident response, service recovery, platform stability and operational resilience. * Lead CTO Vulnerability Management governance, including prioritization, remediation accountability and reduction of critical and high-risk exposure. * Oversee Application Risk Management across critical services, ensuring reliability, recoverability, security and operational readiness expectations are met. * Establish Capacity Management practices to track utilization, forecast demand and address performance or infrastructure constraints early. * Lead Backup and Recovery governance, including data protection readiness, recovery validation and alignment to business continuity expectations. * Influence technology roadmaps by highlighting reliability issues, resiliency gaps, technical debt and recurring operational challenges. * Build, coach and lead a high-performing team across Problem, Incident, Change, Resiliency, Vulnerability, Capacity and Backup governance. * Partner effectively with senior technology leaders, managers and global teams across locations and time zones. **Required Qualifications:** * 7+ years of Business Systems Data, Business Systems Designing, and Information Technology Consulting, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education * 3+ years management or leadership experience **Desired Qualifications:** * 12+ years of experience in technology, infrastructure, application engineering, cybersecurity, cloud, site reliability engineering or enterprise technology operations. * 5+ years of leadership experience managing teams, managers or complex enterprise technology functions. * Strong technical background in enterprise infrastructure, cloud platforms, application engineering, SRE, cybersecurity operations, platform operations or enterprise technology operations. * Strong understanding of Problem Management, Incident Management, Change Management, Technology Resiliency, Vulnerability Management, Application Risk, Capacity Management, Backup Governance and Operational Risk Management. * Ability to lead technical discussions with engineers, architects, SRE teams, cybersecurity teams and senior technology leaders. * Proven ability to challenge root causes, assess remediation plans and drive permanent resolution of systemic issues. * Experience using operational metrics, incident trends, vulnerability data and resiliency insights to drive technology improvement. * Strong stakeholder management, influencing, communication and execution skills in a matrixed organization. * Ability to keep teams motivated and accountable while managing complex priorities and high-impact operational work. **Job Expectations:** * Experience in a large, complex financial services or regulated technology environment. * Experience leading enterprise-scale reliability, resiliency, vulnerability management or operational excellence programs. * Knowledge of ServiceNow or similar enterprise workflow platforms. * Understanding of cloud-native architectures, distributed systems, observability, automation and modern engineering practices. * Experience with audit, regulatory, risk and compliance expectations related to technology operations. * Prior leadership experience in infrastructure operations, application support, or platform engineering. * Recurring incidents and open problem themes are reduced through measurable engineering fixes. * Critical vulnerabilities, application risks, capacity gaps and backup issues are visible, prioritized and remediate with clear ownership. * High-risk changes are better planned, better governed and executed with stronger production readiness. * Resiliency and recovery capabilities improve through disciplined testing, validation and follow-through. * The team is seen as a trusted CTO partner that improves technology outcomes, not just process compliance. **Posting End Date:** 20 Aug 2026 **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigati