Technology Support - Apprentice India

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Job Description: Technology Support Apprentice Job Title Technology Support Apprentice Location Gurugram and Mumbai (or as applicable) Employment Type Apprenticeship (12 Months) Role Overview We are seeking a motivated and technology-savvy Technology Support Apprentice to support the implementation, training, and ongoing operational support of business technology solutions. The apprentice will work closely with business users, technology teams, and vendors to ensure successful deployment, adoption, and support of digital tools and applications across the organization. This role is ideal for recent graduates or students looking to build a career in IT support, business applications, digital transformation, or technology operations. Key Responsibilities Technology Implementation Support Assist in the deployment and rollout of new technology solutions and applications.
 Support configuration, testing, and user acceptance testing (UAT) activities.
 Coordinate with business teams to collect requirements and document processes.
 Track implementation activities and maintain project documentation.
 User Training & Adoption Conduct end-user training sessions for new applications and systems.
 Create user guides, training materials, FAQs, and quick-reference documents.
 Support change management and user adoption initiatives.
 Gather user feedback and suggest improvements for training effectiveness.
 Technology Support Provide first-level technical support to business users.
 Log, track, and resolve user issues related to applications, devices, and business systems.
 Escalate complex issues to internal technology teams or vendors.
 Monitor support tickets and ensure timely resolution.
 Documentation & Reporting Maintain knowledge repositories and support documentation.
 Prepare periodic reports on support metrics, training activities, and user feedback.
 Document standard operating procedures (SOPs) and best practices.
 Continuous Improvement Identify opportunities to improve user experience and support processes.
 Assist in testing enhancements and new feature releases.
 Stay updated on emerging technologies and business applications.
 Required Qualifications Graduate in Computer Science, Information Technology, or related field.
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