Technology Support Engineer

Job description

**Project Role :** Technology Support Engineer **Project Role Description :** Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. **Must have skills :** Citrix Virtual Apps and Desktop Administration **Good to have skills :** Citrix Virtual Apps and Desktop Architecture Minimum **2** year(s) of experience is required **Educational Qualification :** 15 years full time education Summary: As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues. This position requires a proactive approach to maintaining system reliability and supporting business continuity through effective communication and problem-solving. Roles \& Responsibilities: * Expected to perform independently and become an SME. * Required active participation/contribution in team discussions. * Contribute in providing solutions to work related problems. * Assist in monitoring system performance and identifying potential areas for improvement. * Support junior team members by sharing knowledge and providing guidance on technical issues. * Participate in the development and implementation of best practices to enhance operational efficiency. Professional \& Technical Skills: * Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration. * Good To Have Skills: Experience with Citrix Virtual Apps and Desktop Architecture. * Strong understanding of virtualization technologies and remote desktop services. * Ability to troubleshoot complex issues related to application delivery and desktop virtualization. * Familiarity with system monitoring tools and incident management processes. * Experience in collaborating with vendors and cross-functional teams to resolve technical challenges. Additional Information: * The candidate should have minimum 2 years of experience in Citrix Virtual Apps and Desktop Administration. * This position is based at our Bengaluru office. * A 15 years full time education is required. 15 years full time education