TechOps-SAP-FICO-Manager

Job description

**Job Title:** **SAP FICO Manager** **Location:**-Pune, kochi, hyderabad, bangalore, DELHI/NCR **EXP-**11+ Years We are seeking an experienced **SAP FICO Manager** to l**ead our Application Management Services (AMS) delivery for global clients. In this role, you will manage cross-functional support teams, lead L2/L3 incident resolution, and drive business process improvements.** The ideal candidate brings a blend of deep SAP FICO technical knowledge, strong ITIL/ITSM operational expertise, and proven global stakeholder management skills. **Key Responsibilities** - **AMS Delivery Leadership:** Drive day-to-day L2/L3 application support operations, managing incidents, service requests, defect resolution, change requests, and system enhancements. - **Incident & Outage Management:** Lead the resolution of complex system outages and technical issues; conduct root-cause analysis to ensure high system availability and minimal business disruption. - **Team Guidance & Mentorship:** Direct and inspire cross-functional functional and technical consultants (onsite/offshore model), fostering continuous learning and best practice adoption. - **Stakeholder & Client Management:** Work directly with global business stakeholders to gather requirements, assess operational needs, and deliver efficient SAP FICO solutions. - **Documentation & Governance:** Maintain solution blueprints, configuration guides, functional specifications, and test scripts in line with ITIL/ITSM and ALM frameworks. - **Process Automation:** Identify operational bottlenecks and implement SAP best practices, automation, and continuous process improvements. **Key Requirements (Must-Haves)** - **Education:** Bachelors degree in Computer Science, Engineering, Information Technology, or equivalent practical experience. - **Experience:** **1014 years** of hands-on experience in SAP FICO, with a focus on global client delivery. - **ITSM / ITIL Expertise:** Strong understanding of ITIL methodologies, incident lifecycle management, and defect resolution. - **Global Team & Client Management:** Demonstrated success managing cross-functional teams and regional stakeholders across multiple geographies in an onshore/offshore setup. - **Operational Flexibility:** Willingness to work flexible hours/shifts to align with global business coverage (Australia, Asia, Europe, Americas) and participate in critical on-call rotations. Preferred Qualifications - **SME-Level Module Knowledge:** Deep expertise across Core FI (G/L, AP, AR, Bank, Asset Accounting) and CO (CCA, PCA, Product Costing, CO-PA, PS, Month-End/Year-End Close). - **Cross-Module Integrations:** Solid knowledge of FICO integration touchpoints with MM, SD, HR, PP, and PM. - **Certification:** Official SAP FICO Certification is highly desirable.