TechOps- SAP SD aAtp Manager

Job description

**Job Location: Kolkata, Kochi, Bangalore, Coimbatore, Thiruvanthipuram** **Job Description:** - Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist - Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action. - Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP SD and aATP solutions and designs. - Develop and maintain documentation including configuration, user guides and test scripts. - Mentor and train junior SAP SD Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques. - Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation - Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems. - Available to work on shift hours depending on the requirement of the client **To qualify for the role, you must have:** - Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences. - 8 Years of experience required in one or more areas within SAP Sales and Distribution preferably with Global client - Responsible for providing support SAP SD module incidents, ensuring minimal disruption to operations. - Integration knowledge of SD and Vistex. - Extensive knowledge of aATP (Advanced Available-to-Promise) - Support incident solving by analyzing incidents raised by users and provides solutions. - Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely. - Handle change requests with a clear understanding of new business requirements. - Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible. - Cross-functional communication skills; experience in offshore/onsite model. - Defect resolution and defect analysis related to SD. - Ability to work with minimal guidance or supervision in a time critical environment. - Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment. - Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements **Ideally, you’ll also have:** - Well versed with OTC process including Inquiry, Quotation for inquiry, Sales order creation, Availability Check, Delivery Order Creation, Picking and Packing, Goods Issue, Shipment Creation, Invoice, Payment, Delivery Confirmation, Post-Sales Activities - SAP Certification in SAP SD - **Core SD Expertise**: Deep understanding of Order Management, Pricing, Contracts, and Logistics Execution. - **aATP Expertise:** Proven experience in configuring S/4HANA aATP functionality. - **Integration Knowledge**: Strong knowledge of integration points with PP/MRP, IBP/APO, and Transportation Management (TM).