Telco Business Analyst-Immediate joiner-Hyderabad

Job description

**Key Responsibilities** - Gather, analyze, document, and manage business and functional requirements. - Create BRDs, FRSs, User Stories, Process Flows, Use Cases, and Acceptance Criteria. - Conduct stakeholder workshops and requirement review sessions. - Translate business and operational requirements into functional specifications for delivery teams. - Document current-state and future-state business processes. - Support broadband transformation initiatives related to: - Service Assurance - Fault Management - RCA - Customer Experience - Wi-Fi & CPE Operations - Trouble Ticketing - Automation & AI Use Cases - Lead UAT planning, execution, defect tracking, and business sign-offs. - Define and baseline operational KPIs, SLAs, and business success metrics. - Support governance activities, status reporting, RAID management, and change requests. **Required Skills & Experience** - 8+ years of Business Analysis experience. - Mandatory Broadband/ISP domain experience. - Good know how of: - FTTH/FTTx and GPON/XGS-PON Networks - OLT, ONT/ONU, BRAS/BNG Concepts - DHCP, DNS, AAA - Broadband Provisioning & Activation - Service Assurance & Fault Management - Customer Care & Trouble Ticketing Processes - Wi-Fi and CPE Operations - Knowledge of broadband operational KPIs: - MTTR - MTTD - First Contact Resolution (FCR) - Service Availability - Repeat Fault Rate - Truck Roll Rate - Expertise in: - Requirements Elicitation - Process Mapping - User Stories - Functional Specifications - Acceptance Criteria - UAT Coordination - Stakeholder Management - Experience with Agile/Scrum delivery methodologies. **Tools** - Jira - Confluence - ServiceNow - Microsoft Visio - Microsoft Office Suite **Preferred Skills** - AI/ML, Analytics, Automation, or Digital Transformation program experience. - OSS/BSS transformation exposure. - TR-069 / TR-369 knowledge. - ITIL familiarity. - Experience with AI, RAG, Knowledge Graphs, Data Lakes, or AI Governance frameworks. **Qualifications** - Bachelor's Degree in Engineering, Telecommunications, Computer Science, IT, or related field. - MBA is an advantage. - CBAP, PMI-PBA, Agile BA, Scrum, SAFe, or ITIL certifications preferred.