Telecalling Executive

Job description

**Role & responsibilities** Contact customers via calls and follow-ups regarding pending payments. Negotiate payment arrangements and resolve customer queries. Maintain accurate records of collection activities. Ensure timely recovery of outstanding dues. Coordinate with internal teams to resolve payment-related issues. Meet collection and recovery targets. **Preferred candidate profile** 13 years of experience in collections, recovery, customer service, or BFSI. - Fluency in a South Indian Language is preferred. - Good communication and negotiation skills. - Basic computer knowledge and MS Excel proficiency. - Ability to handle customers professionally. - Graduation is preferred. - Preferred Industry / Background: BFSI, Fintech, Banking, NBFC, BPO Collections. - South Indian Language Preferred.