Telecalling Executive

Job description

Location: Titan Corporate Office, Bengaluru Role Type: Contractual (Fixed-Term Contract) Department: Customer Experience / Sales & Marketing / Operations Reports To: Team Lead / Manager Operations Position Overview We are looking for an energetic, articulate, and customer-focused Telecaller to join our corporate team on a contractual basis. In this role, you will serve as a key voice for Titan Company Limited, engaging with existing and prospective customers, partners, or internal stakeholders. You will be responsible for outbound communication, managing inquiries, driven lead qualification, and ensuring an exceptional experience that aligns with Titan's brand values. Key Responsibilities • Outbound & Inbound Communication: Make outbound calls to potential or existing clients and handle inbound queries professionally. • Lead Qualification & Nurturing: Engage leads generated through campaigns, qualify their interest in Titan’s products/services (Watches, Jewellery, Eyecare, Corporate Gifting, etc.), and route qualified opportunities to the sales team. • Customer Engagement: Provide clear details regarding current promotional offers, loyalty programs, product launches, or corporate services. • Data Management: Meticulously update and maintain call logs, customer interactions, feedback, and disposition details in the CRM or tracking software. • Follow-Ups: Conduct timely follow-up calls with customers/leads to resolve inquiries, secure appointments, or close open requests. • Quality & Compliance: Maintain high standard call etiquette, adhering strictly to Titan’s communication guidelines and data security standards. • Feedback Loop: Capture genuine customer feedback and objections to share insights with management for continuous operational improvement. Key Performance Indicators (KPIs) • Daily/Weekly outbound call volume and talk-time targets. • Lead conversion/qualification rate. • Data accuracy and CRM logging precision. • Customer satisfaction (CSAT) score or call quality ratings. Qualifications & Requirements • Education: Graduate or Diploma in any discipline (Business, Communications, or related fields preferred). • Experience: 1 to 3 years of experience in telecalling, telesales, customer support, or inside sales. (Freshers with excellent communication skills may also be considered). • Language Proficiency: Strong command of English and Hindi. Knowledge of additional regional languages (e.g., Kannada, Tamil, Telugu) is a strong plus. • Technical Skills: Basic computer literacy, familiarity with MS Office (Word, Excel), and experience working with CRM tools is preferred. Competencies & Skills • Communication: Excellent verbal communication, active listening, and persuasive telephone etiquette. • Customer-Centric Mindset: A polite, empathetic, and patient demeanor when dealing with various customer personalities. • Target-Oriented: Self-motivated with a focus on achieving daily connection and conversion metrics. • Adaptability: Quick learner able to understand product details, corporate workflows, and campaign goals swiftly. Benefits of Joining Titan (Contractual) • Opportunity to work with one of India's most trusted corporate brands. • Exposure to dynamic corporate operations and modern customer experience frameworks. • Supportive and inclusive corporate work culture.