Territory Manager-Home Loan and Suvidha LAP

Job description

**Job Requirements** **Role/Job Title:** Territory Manager-Home Loan and Suvidha LAP **Business:** Retail Banking **Function department:** Home Loans **Job Purpose** Territory Manager – Home Loan and Suvidha LAP, Direct is responsible for sourcing Home Loan/Suvidha business from the bank’s existing customer base. This role focuses on relationship management, cross-selling, and customer engagement to drive business growth and profitability. The position requires strong coordination with internal teams and a commitment to delivering high service standards while ensuring compliance with regulatory norms. **Key Responsibilities** **Primary Responsibilities** - Generate Home Loan/Suvidha leads through internal channels including branches, relationship managers, call centres, and loan centres. - Engage with existing customers to understand financial needs and offer suitable Home Loan/Suvidha solutions. - Conduct customer meetings to assess eligibility, financial standing, and property documentation. - Ensure smooth processing of applications, documentation, and disbursement coordination. - Deliver timely support and personalized service to enhance customer satisfaction. - Achieve monthly, quarterly, and annual sales targets through cross-sell initiatives. - Track and report sales performance, pipeline status, and market feedback to senior management. - Ensure adherence to internal processes, audit guidelines, and regulatory compliance. - Coordinate with credit, operations, legal, and technical teams for efficient loan processing. **Secondary Responsibilities** - Maintain strong knowledge of Home Loan/Suvidha products, lending norms, and documentation. - Identify and convert sales opportunities from existing customer relationships. - Promote digital enablement to fulfill customer needs holistically. - Demonstrate excellent communication, presentation, and interpersonal skills. - Ensure effective cross-functional coordination and relationship management. - Utilize banking systems and customer management platforms efficiently. **Education** - Graduate Degree: Any stream - Postgraduate Degree: Any stream (preferred) - Professional Certifications: Preferred but not mandatory **Experience** - 2–7 years of relevant experience in BFSI, preferably in retail lending and customer engagement. - Role Level: Manager / Senior Manager