TIBCO support

Job description

Role : TIBCO support Experience : 5 to 8 years Location : Chennai, Kolkata Keywords : Tibco EMS, BW, Unix **Desired Competencies (Technical/Behavioral Competency)** **Must-Have** Tibco BW, Tibco EMS **Good-to-Have** Unix/Linux, SQL, Splunk, AppDynamics SN **Responsibility of / Expectations from the Role** 1 Detect, Analyze and Resolve major or standard incidents. 2 Coordinate and validate the implementation of changes 3 Work on all the processes defined under ITIL 4 Must be willing to work in shifts (no night shift) and weekends (compensatory off will be provided) 5 Technically lead and groom a team of support executives who are geographically distributed **Type** **Details of The Role (For Candidate Briefing)** Reporting To Which Role Team Member Size of the Team, if any Reporting to this Role NA On-site Opportunity NA Unique Selling Proposition (USP) of The Role Exposure to Python/AI to automate repetitive process using technologies such as, Splunk, AppDynamics. Details of The Project (A short Briefing on the Project may be attached with this document for candidate- briefing). It may be shared with external stakeholders like job-agencies etc. North America Production Management team is the key player in the support of 700+ applications for a reputed US Bank. ITIL Best Practices are followed to help the client address technical issues and implement solutions to improve the performance of all the services